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Employee surveillance software demand increased as workers transitioned to home working

As people hunkered down to work from home during COVID-19, companies turned to employee surveillance software to track their staff….

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What does the rise of intrusive tools such as employee surveillance software mean for workers at home?

A new study shows that the demand for employee surveillance software was up 55% in June 2020 compared to the pre-pandemic average. From webcam access to random screenshot monitoring, these surveillance software products can record almost everything an employee does on their computer.

VPN review website Top10VPN used its global monitoring data to analyze over 200 terms related to employee surveillance software.

It took into account both generic and brand-specific queries for its study which compared searches during March-May 2020 with internet searches in the preceding year.

Global demand for employee monitoring software increased by 108% in April, and 70% in May 2020 compared with searches carried out the preceding year.

Queries for “How to monitor employees working from home” increased by 1,705% in April and 652% in May 2020 compared with searches carried out the preceding year.

The surge in popularity of such an open-ended phrase like this reveals how unprepared many companies were for the abrupt shift to mass home-working.

The most popular surveillance tools are Time Doctor, Hubstaff, and FlexiSPY. The tools with the biggest increase in demand include Teramind, DeskTime, Kickidler, and Time Doctor, with interest for the latter tripling compared to the pre-pandemic levels.

The top three tools account for almost 60% of global demand in surveillance software because of the range of features offered.

Of the most popular employee monitoring tools, 81% offer keystroke logging so that employers can see every click of the keyboard.

Over three in five (61%) provide Instant Messaging monitoring so that private instant messages can be viewed. Employers could also monitor how employees’ conversations are going at any point in time.

Two in three (65%) can be configured to send User Action Alerts such as noticing when the keyboard has been idle for a set amount of time, and 38% are capable of remote control takeovers such as blocking access to websites, or remote installation of software.

One package, NetVizor claims, operates “entirely in stealth; that is, it’s nearly invisible to the consumer.”

The radical shift away from office-working has clearly made employers nervous about a reduction in productivity and its potential impact on their business. Greater surveillance, however, may actually reduce long-term productivity.

Your boss watching your every move may make you less productive in the long run and could significantly impact your feelings about the company itself.

Source: https://www.zdnet.com/article/employee-surveillance-software-demand-increased-as-workers-transitioned-to-home-working/

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ZDNET

National Australia Bank keeping staff connected with Google Pixel rollout

More than 2,000 Google Pixel devices were issued to NAB’s customer contact teams to enable them to support customers remotely.

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15664-android-nab-blog-v2-max-1000x1000.png Image: Google

When National Australia Bank (NAB) recently revised its device strategy to look at new ways it could support the mobility of its employees and reduce the time and cost of support legacy devices across multiple platforms, the big bank partnered with Google to issue more than 2,000 Pixel devices to its customer contact teams.

Each device, managed with Android enterprise, was rolled out by Vodafone using “zero-touch” enrolment to set up the devices and configure each one with the necessary applications.

“With zero-touch enrolment, each Pixel setup was 20 minutes faster than our previous device enrolments, saving our IT team and colleagues over 500 hours during the initiative. With our communication and collaboration apps available right out of the box, our teams could get to work right away to help customers,” NAB Mobility manager Simon Thoday said.

Another consideration of the rollout was how customer data was going to remain secure, with Thoday pointing out that using Android Enterprise provided the solution to that question.

“Pixel security updates from Google provide a reliable cadence of ongoing protection as threats evolve, and the work profile hits the right balance between security and privacy for our teams,” Thoday said.

“Our contact centre teams use Pixel devices that are fully managed, which allows us to provide the necessary security controls, and wipe and re-enroll them when transferred to a new employee,” he said.

“Branch managers use Pixels with the work profile, separating work and personal applications. This gives employees the ability to use the device in a personal capacity while our IT team manages and ensures data security over the work profile.”

Additionally, with managed Google Play, NAB can assign the apps that are necessary on its managed devices.

“Providing our teams the flexibility to assign apps to the right teams is a major time saver and ensures everyone has the resources they need,” Thoday said.

“Branch managers can look up customer service records or answer a ping more quickly from their Pixel, instead of returning back to their desk and logging back on to their desktop computer. Android Enterprise has been a catalyst in a more mobile and responsive environment for our various teams.”

Earlier this month, the red and black bank completed its transition to TPG to deliver fixed and mobile network services across the bank.

The transition follows a deal struck between the two companies in September for the newly merged telecommunications giant to deliver fixed network services across NAB’s corporate offices, business banking centres, and branches, as well as providing mobile connectivity to the majority of the NAB workforce.

Vodafone delivered the solution to more than 80% of NAB’s mobile fleet across corporate offices and branches in metro and major regional areas. The company said Vodafone, alongside Google, would also be providing those who opt for a company phone with the Pixel 4a.

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Another consideration of the rollout was how customer data was going to remain secure, with Thoday pointing out that using Android Enterprise provided the solution to that question.

Source: https://www.zdnet.com/article/national-australia-bank-keeping-staff-connected-with-google-pixel-roll-out/

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Crackonosh malware abuses Windows Safe mode to quietly mine for cryptocurrency

The malware is thought to have generated millions of dollars in just a few short years.

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Researchers have discovered a strain of cryptocurrency-mining malware that abuses Windows Safe mode during attacks.

The malware, dubbed Crackonosh by researchers at Avast, spreads through pirated and cracked software, often found through torrents, forums, and “warez” websites.

After finding reports on Reddit of Avast antivirus users querying the sudden loss of the antivirus software from their system files, the team conducted an investigation into the situation, realizing it was due to a malware infection.

Crackonosh has been in circulation since at least June 2018. Once a victim executes a file they believe to be a cracked version of legitimate software, the malware is also deployed.

The infection chain begins with the drop of an installer and a script that modifies the Windows registry to allow the main malware executable to run in Safe mode. The infected system is set to boot in Safe Mode on its next startup.

“While the Windows system is in safe mode antivirus software doesn’t work,” the researchers say. “This can enable the malicious Serviceinstaller.exe to easily disable and delete Windows Defender. It also uses WQL to query all antivirus software installed SELECT * FROM AntiVirusProduct.”

Crackonosh will scan for the existence of antivirus programs — including Avast, Kaspersky, McAfee’s scanner, Norton, and Bitdefender — and will attempt to disable or delete them. Log system files are then wiped to cover its tracks.

In addition, Crackonosh will attempt to stop Windows Update and will replace Windows Security with a fake green tick tray icon.

The final step of the journey is the deployment of XMRig, a cryptocurrency miner that leverages system power and resources to mine the Monero (XMR) cryptocurrency.

Overall, Avast says that Crackonosh has generated at least $2 million for its operators in Monero at today’s prices, with over 9000 XMR coins having been mined.

Approximately 1,000 devices are being hit each day and over 222,000 machines have been infected worldwide.

In total, 30 variants of the malware have been identified, with the latest version being released in November 2020.

“As long as people continue to download cracked software, attacks like these will continue and continue to be profitable for attackers,” Avast says. “The key take-away from this is that you really can’t get something for nothing and when you try to steal software, odds are someone is trying to steal from you.”

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Have a tip? Get in touch securely via WhatsApp | Signal at +447713 025 499, or over at Keybase: charlie0

Crackonosh has been in circulation since at least June 2018. Once a victim executes a file they believe to be a cracked version of legitimate software, the malware is also deployed.

Source: https://www.zdnet.com/article/crackonosh-malware-abuses-windows-safe-mode-to-quietly-mine-for-cryptocurrency/

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South Australia splashes out on space, defence, and cybersecurity in 2021-22 Budget

The South Australian government believes tech-focused sectors such as defence, space, and cybersecurity will have a key role to play in the state’s future.

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In taking a forward-looking approach into what the future of South Australia will look like, the South Australian government has announced it will bolster investment in tech-focused sectors such as defence, space, and cybersecurity as it hands down the 2021-22 Budget [PDF].

“This Budget is our blueprint for a stronger South Australia, creating jobs, building what matters and delivering better services to further secure our growing global reputation as one of the safest and most attractive places in the world to live, work, and raise a family,” Treasurer Rob Lucas said on Tuesday.

Some of the specific funding announcements include AU$20.8 million to upgrade the existing buildings at Lot Fourteen to make way for the expansion of space, digital, hi-tech, and cyber companies, with a particular focus on companies involved in small satellite development.

Separately, AU$6.6 million will be contributed over five years to assist with the SASAT1 Space Services Mission, which will see a local manufacturer launch a small satellite in mid-2022 as well as deliver space-derived services to the state.

South Australia’s Defence and Space Landing Pad program has also received a boost, with the state government saying it will deliver AU$860,000 over three years for the program that is used to support international defence and space companies that bring new, sought-after capability to South Australia.

Local artificial intelligence and health technology companies are set to receive additional support through a AU$1.6 million allocation delivered over four years. Under this investment, AU$985,000 will be used for grants to support AI and health technology companies through matching co-funding for health application pilots, and $589,000 to deliver project support activities, including investment concierge services.

Meanwhile, AU$2.6 million will be earmarked to support small businesses developing digital and cyber security capabilities as well as other capabilities to enter the national market.

The Budget papers also indicated AU$21.1 million over three years will be dedicated towards the implementation of stages three and four of the South Australia Police Shield project, which involves linking South Australia Police’s data and records management system directly with other justice sector agencies. The state government touted the move will improve collaboration and data sharing capabilities.

In a bid to boost bushfire response, the 2021-22 Budget revealed that it will contribute AU$7.7 million over four years towards the ongoing management, support, and maintenance of automatic vehicle location systems (AVL) used by the emergency services sector. AVL provides real time location information of firefighting and other emergency response vehicles during incidents. AVL is expected to be installed in approximately 1,400 vehicles at a total cost of AU$12.7 million.

Additionally, the 2021-22 Budget indicated support for the state government’s commitment to improving digital services for citizens remains ongoing through its AU$120 million Digital Restart Fund, noting that AU$4.3 million in 2021-22 will be put towards the South Australian government’s online services portal, AU$5.5 million over two years for the expansion of the residential aged care enterprise system, AU$1.3 million over two years for the child and family services information systems, and AU$500,000 in 2021-22 for the Safeguarding smartphone app.

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Source: https://www.zdnet.com/article/south-australia-splashes-out-on-space-defence-and-cybersecurity-in-2021-22-budget/

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